Return & Refund Policy

Last Updated: 08/08/2026

At TrueYou4Ever, we believe that trust is earned through transparent communication and consistent support. Every product is created with a clear purpose—to provide nutritional solutions that people can confidently make part of their daily lives. We extend this philosophy to our return and refund process, ensuring that every request is handled with clarity and scientific responsibility.

1. Return Request Window

To ensure quality and safety, any request for a return or refund must be raised within 1 day of the delivery date.

2. Acceptable Conditions for Returns

We carefully evaluate return requests. A product is eligible for a return or refund under the following conditions:

• The product arrives damaged.

• There is a discrepancy in the net weight or quantity of the items compared to the stated packaging.

• Other reasonable circumstances evaluated by our support team on a case-by-case basis.

3. Required Verification and Proof We believe every formulation should reflect our commitment to quality, transparency, and consistency. To process your claim accurately, we require proper visual proof. Customers must submit a clear unboxing video alongside photographs of the product and its packaging.

4. Return Shipping Logistics

Return shipping logistics and costs are managed through our trusted Amazon delivery partners. The transit process for returned items to reach our facility typically takes between 7 to 14 working days.

5. Refund Processing Time

Once we receive the returned item and verify that the provided proofs match our policy criteria, your refund will be initiated. The refund processing time takes approximately 7 working days.

6. Contact Information If you have questions about your order or our refund process, our team is ready to assist you.

Zenwellnex Private Limited

Address: Kasi Arcade, Suit No-1, 6th Floor, Chennai - 600017.

Email: zenwellnex@gmail.com

Phone: +91 9789095922

Thoughtfully Made. Honestly Shared. Always for You.